Refund Policy

Physical Books:

• Returns accepted within 7 days of delivery

• Book must be in original condition with packaging intact

• No markings, highlights, or damage

• All included materials (if any) must be returned

Valid reasons for return:

• Book received is damaged or defective

• Wrong book/incorrect order delivered

• Book received in poor condition

Non-returnable:

• Change of mind after opening the package

• Normal wear and tear during shipping

• Books marked, highlighted, or used

Digital Products (Ebooks):

• Non-refundable once download link is accessed or file is downloaded

• Refunds considered only if the file is corrupted or inaccessible (we'll provide a replacement first)

Return Process

To initiate a return:

Step 1: Contact us within 7 days of delivery at admin@grimbell.com with:

• Order number

• Reason for return

• Photos of the damaged/incorrect item (if applicable)

Step 2: Await return authorization and return address

Step 3: Ship the item back to us (return shipping costs borne by customer unless the error is ours)

Step 4: We'll inspect the returned item within 2-3 business days of receipt

Refund Timeline

• Refunds processed within 7-10 business days after receiving and inspecting the returned item

• Refund will be credited to the original payment method

• You'll receive a confirmation email once the refund is processed

• Bank processing may take an additional 3-5 business days

Refund Amount

• Full Refund: If the book is damaged, defective, or we sent the wrong item (includes shipping charges)

• Partial Refund: Original price minus return shipping costs (if return is due to customer preference within the return window)

Exchanges

• We offer exchanges for damaged or defective books

• Subject to stock availability

• If the replacement is unavailable, a full refund will be issued

Cancellations